dormakaba, a global leader in access solutions, needed an innovative way to streamline product installation processes across its vast portfolio. Their goal? Reduce installation time and costs while supporting architects, contractors, and marketing teams with a centralized, AI-driven knowledge base.
The challenge
The solution
Tailor Hub designed and implemented dormakaba AI, a multi-role AI assistant leveraging GPT-4 technology, fully integrated into dormakaba's Azure cloud infrastructure. The tool provides:
Installer Role: Step-by-step installation guides extracted directly from product manuals.
Architect Role: Compatibility insights, including technical and safety restrictions for buildings.
Contractor Role: Cost estimation and building-specific recommendations.
Data Analyst Role: Automatic generation of reports and visualizations based on dormakaba's internal data.
Marketer Role: Content creation capabilities, such as articles or social media posts, crafted from product specifications.
Additionally, the tool supports multi-language functionality, fluently handling queries in German, English, and Spanish, aligning with Dormakaba’s global footprint.
dormakaba GPT is a perfect example of how an AI project can start with a focused objective and then expand into something much bigger. What began as a tool to save time for installers has grown into a platform that connects roles across the organization and opens up endless possibilities for innovation.
YONA RODRÍGUEZ, AI & DATA LEAD AT TAILOR HUB
Results & Business Impact
The debut at the BAU fair was a great success. Over 1,000 users from different parts of Europe tested the AI tool, with overwhelmingly positive feedback. This milestone has sparked a deeper analysis into how AI can impact the organization at all levels.
The tech
LM: GPT-4 via Azure Open AI.
Cloud Infrastructure: Microsoft Azure for data storage and management.
Frontend: Vue.js for user interface development.